1.
Our commitment
We
are committed to preserving and respecting your privacy
and complying with the Privacy Act 1988.
2.
Collection of personal information
2.1
Information we collect from you
We collect personal information about our customers including contact information,
credit card details and any other personal information required to provide
internet connection and web hosting services to our customers. We may also
collect personal information (such as contact details) about persons who are
not our customers, including former customers, persons who enter competitions
and persons who provide personal information about others (for example, when
referring customers to us).
2.2
Sensitive information
We do not collect sensitive information such as your race, religion, beliefs
or sexual preference except where you have consented or where we are permitted
or required by law to do so.
2.3
Web site cookies
We make use of "cookies" technology on our website.
We use cookies to improve the functionality of our website,
not to store any of your personal
information. Cookies cannot determine the identity of individual users. It
is a feature of your Internet browser which you can disable at any time, but
if you disable this feature you may not be able to access all of the functionality
of our website.
3.
What happens if you choose not to provide the information?
You
do not have to give us your personal information. However,
if you choose not to, we are unable to provide you with
our services.
4.
Use of personal information
We
use your personal information:
to
identify you so that we can provide services to you;
-
administer
our provisions of services (such as sending you bills
and collecting amounts owed);
-
for
billing and credit control purposes;
-
to
improve the services we provide to you and to inform
you about any improvements or changes in services;
-
to
market other services that we or third parties offer;
and
-
to
comply with our legal obligations.
5.
Disclosure of personal information
Generally,
we will not disclose personal information we collect about
you to any third parties without your prior consent. Similarly,
we will not sell any information we collect about you. However,
we may disclose personal information about you (subject to
confidentiality agreements where appropriate):
- to
service providers who provide services to us, such
as providers of billing, credit collection, help desk
and support services (including Agents/Resellers);
- to
credit reporting agencies;
- to
third parties where you have given consent to the disclosure;
- to
government, law enforcement and regulatory bodies where
this is necessary for us to comply with our legal obligations;
and
- to
parties to whom we sell all or part of our assets or
business.
6.
Non-identifying information
We
may collect (and provide to third parties) information
about the way you browse our website or other information
on the Internet. This information cannot be used to identify
you or any other individual customer or visitor to our
website. The information is used to collect and analyse
statistics about browsing behaviour for marketing and development
purposes. For example, we may use such information to make
improvements to our website.
7.
You can access and correct information
We
will take all reasonable steps to ensure that your personal
information which we collect, use or disclose is accurate,
complete and up-to-date. You can access and correct some
of the personal information (such as contact details) that
we hold about you by securely logging in to our website.
If you wish to access the information we hold about you,
please send an email to our privacy compliance officer
(see contact details below) and we will respond to you
within 30 days. A handling fee may be payable so that we
can obtain the information you require. You can also request
that incorrect information about you be corrected or deleted.
8.
Security
We
take all reasonable steps to protect the security of the
personal information that we hold. This includes appropriate
measures to protect electronic materials and materials
stored and generated in hard copy. You should be aware
that the Internet is not a secure environment. If you use
the Internet to send us information, including your email
address, it is sent at your own risk.
9.
Updating our privacy statement
We
may revise or update our privacy statement occasionally.
We will inform all of our customers when this occurs via
e-mail to their primary e-mail account as per our Customer
Records.
10.
Complaints and further information
If
you have any complaints about our privacy practices or
would like further information please contact our Privacy
Compliance Officer.
11.
Contact details for our Privacy Compliance Officer
Comvergence
Pty Ltd Trading As SmartVoice
Telephone:
(03) 9912 5400
E-mail: accounts@smartvoice.com.au
Postal Address: Level 10, 365 Little Collins St, Melbourne, VIC, 3000
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