Making Outgoing Calls

Calling other SmartVoice Users
Making outgoing calls with SmartVoice is easy. If you are calling another SmartVoice User, just dial their number without the 619 prefix.

Calling Local and National Numbers

Each time you make an outgoing call to a Local or National Landline Number, ensure that you include the full area code. This does not apply for calls to Directory Assistance, 1800, 13/1300 and calls to mobiles which are already presented in their full national number format.

Calling International Numbers

Each time you wish to make an International Call outside of Australia. You will need to add the International Access Number 0011. The example below is a call made to the US.

These prefix rules apply to calls made through a Smart Box, your own VoIP equipment, the SmartVoice Softphone and through the Calling Card Access Numbers.

Drop all outgoing calls to PSTN (Only with Smart Box Complete)

If you have connected to your Smart Box Complete to your PSTN (Eg. Telstra Landline) Telephone line, you will be able to receive all calls to that number through your Smart Box and if your power and or if the Smart Box is unable to connect to the SmartVoice Network, all outgoing calls will go out through the PSTN. If you wish to drop to the PSTN to make a call on a case by case basis, press # before you dial the number to be dropped back to your PSTN Line.

Blocking Caller ID

Caller ID can be blocked on a case by case basis by dialling 1831 in front of the number you are calling.

Caller ID will not be transmitted to the PSTN due to the nature of the SmartVoice Service. Inbound Caller IDs that have been blocked will appear as "Private Number" or "Anonymous" to other SmartVoice Users.

If you have a Smart Box, you can activate call blocking permanently for all calls by dialling *67 to block and *68 to unblock.

Call Waiting

Call Waiting is activated on all services. When an incoming call comes in you will be sent the Caller ID of the person calling, if it is available.

To Answer a Call: To answer a call press in quick succession the phone feature to disconnect a call, followed by the feature to pickup the call (such as Hang-up/Pickup or Flash for an Analogue Phone).

To Switch between Calls: Press in quick succession the phone feature for terminating a call, followed by the phone feature to answer a call (call end, followed by talk function).

To Hang-up a Call: Simply hang-up the call you are currently on.

If you have a Smart Box, you can activate call waiting for all calls by dialling *56 and deactivating it by calling *57. Call Waiting is only available on the Smart Box.

Voicemail Access

You can call Voicemail by dialling *99 or 90009000 from your phone. Below you can see the structure for the Voicemail System for Recording, Retrieving and setting your Unavailable Messages.

• 1 Read voicemail messages
  • 3 Advanced options
    • 1 Reply
    • 3 Envelope
  • 4 Play previous message
  • 5 Repeat current message
  • 6 Play next message
  • 7 Delete current message
  • 8 Forward message to another mailbox
  • 9 Save message in a folder
  • * Help; during Message playback: Rewind
  • # Exit; during Message playback: Skip forward
• 2 Change folders
• 0 Mailbox options
  • 1 Record your unavailable message
  • 3 Record your name
  • 5 Change your Voicemail Pin.
  • * Return to the main menu
• * Help
• # Exit

• After recording a message (incoming message, greeting, or name)

  • 1 - Accept

  • 2 - Review

  • 3 - Re-record

Any messages left in your Mailbox will be sent to your designated Email Address if this is specified in My Account. By default, all callers will be sent to your Mailbox if you are busy, do not pickup after 20 seconds or are not registered to the network. If you wish to change your forwarding rules to Voicemail, visit My Account.

Call Forwarding and Follow-Me

If you wish to forward your calls to another number, you can set this feature up using the Follow-Me Facility through My Account. Separate Call Forwarding features are available on the Smart Boxes and are outlined below.

Special SmartVoice Testing Numbers

SmartVoice has a number of Special Numbers available for testing purposes and for accessing your Voicemail from another SmartVoice service.

Smart Box Features

These features only apply to the Smart Box Basic and Smart Box Complete supplied by SmartVoice. If you have a Smart Box Complete, these settings will only apply to the SmartVoice service and not to the PSTN (Eg. Telstra) line.